Confidentiality
All information discussed with your Coach is confidential, except in cases where there are suicidal or homicidal threats or other threats to safety.
Scheduling Appointments
You can schedule appointments directly with your coach or through our online scheduling system at www.lorrainedantonicoaching.com.
Cancellations
- Cancellation Policy: Cancellations must be made via text or phone call.
- Notice Requirement: A 24-hour cancellation notice is required.
- Late Cancellations and No-Shows: If you cancel your appointment with less than 24 hours’ notice or do not attend your appointment (no-show), you will be charged the full session fee for the missed appointment.
- In-Person to Virtual Option: If you are scheduled for an in-person session and cannot attend, the session can be shifted to a virtual or phone appointment.
Communication Outside of Scheduled Appointments
Clients may email their coach if needed outside of scheduled appointment times. For example, this can include:
- Discussing a topic you would like to address in the next session.
- Asking questions about or reporting progress on a homework assignment.
Payments
- Payments are due at the completion of each session.
- The payment amount and method will be discussed and agreed upon between you and your Coach.
Crisis Intervention
If you are experiencing a crisis, please contact one of the following resources:
- Long Island Crisis Center: Available 24/7 at (516) 679-1111. Visit Contact Us – Long Island Crisis Center for more information.
- Nassau County Mobile Crisis Intervention Team for Adults and Children: Available 24/7 at (516) 227-8255. Visit CRISIS HOTLINE AND SERVICES | Nassau County, NY for more details.
- Emergency Services: Call 911 or go to your nearest emergency room.
